Cookie Policy

HealthChip Technologies Private Limited ("GoClinica," "we," "us," or "our") operates the internet resource at www.goclinica.com and the GoClinica mobile application. This Cookie Policy supplements, and should be read together with, our Privacy Policy and Terms of Use.

This Cookie Policy is published in compliance with applicable Indian law, including the Information Technology Act 2000, the SPDI Rules 2011, the IG Rules 2021, and the Digital Personal Data Protection Act 2023.

The Website and the Services are intended solely for individuals located in India. Users located in the European Union, the EEA, or the United Kingdom should refer to Annex A (GDPR Supplementary Addendum) below.

Cookies are small text files that are placed on your computer, mobile phone, or other device when you visit a website or use an application. They are widely used to make websites function efficiently, remember your preferences, and provide usage information to site owners.

In addition to cookies, GoClinica may use other similar tracking technologies, including web beacons, pixel tags, embedded scripts, local storage, and SDK identifiers within the GoClinica mobile application.

Session and Persistent Cookies

• •Session Cookies: temporary cookies that remain on your device only until you close your browser. Used to maintain your session while navigating the Website.
• •Persistent Cookies: cookies that remain on your device for a set period or until you delete them. Used to remember your preferences and recognize you as a returning User.

First-Party and Third-Party Cookies

• •First-Party Cookies: cookies set directly by GoClinica.
• •Third-Party Cookies: cookies set by a domain other than the Website, typically by our analytics, advertising, or service-provider partners.

Strictly Necessary Cookies

Essential for the Website and application to function. Cannot be switched off in our systems. They are set in response to actions like logging in, setting privacy preferences, filling booking forms, or maintaining session security.

• •Maintaining your logged-in session across pages.
• •Remembering items in an active booking or checkout flow.
• •Load-balancing and distributing traffic across servers.
• •Detecting and preventing fraudulent activity and abuse.

Functional Cookies

Enable enhanced functionality and personalization, such as remembering your city or clinic preferences, language settings, or previously searched Practitioners.

Analytics and Performance Cookies

Allow us to count visits and traffic sources to measure and improve performance. All information collected is aggregated and is not used to identify you individually (unless you are logged in).

Advertising and Targeting Cookies

May be used to build a profile of your interests and show relevant advertisements. These cookies do not directly store personal information but are based on uniquely identifying your browser and device.

Social Media Cookies

May be set by third-party social media services to enable content sharing. GoClinica does not control the operation of such cookies.

Certain third parties may set cookies on your device when you use the Website, including:

• •Analytics providers — to help us understand Website usage and performance.
• •Payment gateway providers — to facilitate secure processing of fees and payments.
• •Advertising and marketing partners — to measure effectiveness of promotional campaigns.
• •Communication service providers — to facilitate SMS, email, or push notification delivery.

GoClinica does not control cookies set by these third parties. Their use is governed by their respective privacy and cookie policies.

GoClinica uses cookies for the following purposes:

• •To authenticate Users and maintain secure login sessions.
• •To facilitate appointment booking, cancellation, and payment workflows.
• •To remember your preferences (location, language, previously viewed Practitioners).
• •To measure and analyze traffic, usage patterns, and Website performance.
• •To detect, investigate, and prevent fraudulent or abusive activity.
• •To personalize content, search results, and Practitioner recommendations.
• •To deliver and measure the effectiveness of advertisements.

Cookie Banner and Consent

On your first visit, you will be presented with a cookie banner allowing you to accept, reject, or customize your preferences for cookies other than Strictly Necessary Cookies.

Browser Controls

Most web browsers allow you to control cookies through their settings, including blocking cookies entirely, deleting existing cookies, or being notified when a cookie is set. Note that blocking cookies may affect certain features of the Website.

Mobile Application Controls

You may manage tracking preferences through your device's operating system settings (e.g., "Limit Ad Tracking" or "Opt out of Ads Personalization").

Withdrawal of Consent

You may withdraw consent to non-essential cookies at any time by adjusting your cookie preferences through the cookie settings, your browser settings, or by writing to privacy@goclinica.com.

Different cookies have different lifespans: session cookies expire when you close your browser, while persistent cookies remain for a defined period (generally not exceeding 24 months). Data collected through analytics and advertising cookies is retained only for as long as reasonably necessary.

GoClinica does not knowingly use cookies to conduct behavioural monitoring or targeted advertising directed at children. Where a User registers a child as a dependent, cookies associated with that dependent's use will be limited to Strictly Necessary Cookies.

GoClinica may update or modify this Cookie Policy at any time to reflect changes in the technologies we use, or for legal, regulatory, or operational reasons. Material changes will be notified via the Website, the cookie banner, or email.

This Annex applies solely to Users located in the European Union, EEA, or the United Kingdom who access the Website.

• •GoClinica does not direct, target, or market the Website toward individuals in the EU/UK.
• •Placement of any non-essential cookie requires prior, informed, granular consent from European Users.
• •European Users have rights of access, rectification, erasure, restriction, data portability, objection, and withdrawal of consent under the GDPR.
• •Where cookie data is transferred outside the EEA/UK, GoClinica ensures transfer via Standard Contractual Clauses or applicable adequacy decisions.