Privacy Policy

By using our Services or providing us with your information, you consent to the collection, use, sharing, and disclosure of your data as described in this policy. If you do not agree, please do not use our Services.

We reserve the right to modify or update this Privacy Policy at our discretion. If you use our Services on behalf of another individual (such as a dependent) or an entity, you represent and warrant that you are authorized to accept this Policy on their behalf.

HealthChip Technologies Private Limited ("GoClinica," "we," "us," or "our") operates the internet resource at www.goclinica.com and the GoClinica mobile application. This Privacy Policy is published in compliance with applicable Indian law, including:

• •The Information Technology Act, 2000, and the SPDI Rules, 2011.
• •The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
• •The Digital Personal Data Protection Act, 2023, and the DPDP Rules, 2025.
• •The Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.
• •The Telemedicine Practice Guidelines, 2020.
• •Cybersecurity Directions issued by CERT-In under Section 70B of the IT Act, 2000.

This policy outlines: data types collected, data lifecycle (purpose, methods, retention), disclosure practices, your rights regarding data access, correction, and erasure, and how your information is stored and safeguarded.

The Website and the Services are intended solely for individuals located in India. GoClinica does not direct, target, or market the Services toward individuals located outside India.

We may collect the following categories of information:

• •Contact Details: name, email address, and phone number.
• •Demographic Information: gender, date of birth, and PIN code.
• •Service Usage: history of appointments made through our platform.
• •Insurance Information: insurance carrier and plan details.
• •User-Provided Content: information, images, or documents voluntarily shared.
• •Practitioner Data: information provided by healthcare Practitioners regarding treatment.

Classification of Information

• •Personal Information: any information that relates to a natural person which can identify that person.
• •Sensitive Personal Data or Information (SPDI): passwords, financial information, health conditions, medical records, sexual orientation, biometric information.

Given the sensitive nature of health-related information, GoClinica seeks your explicit, informed consent before collecting or processing any SPDI.

GoClinica processes your Personal Information and SPDI on the basis of your consent. Once the relevant provisions of the DPDP Act come into force, GoClinica shall additionally rely on "legitimate uses" recognized under the DPDP Act as an alternative lawful basis.

Withdrawal of Consent

You may withdraw your consent at any time by writing to privacy@goclinica.com. Withdrawal shall not affect the lawfulness of processing prior to such withdrawal, and may result in GoClinica being unable to continue providing some or all Services.

We may use your Personal Information and SPDI to:

• •Provide and improve our Services.
• •Conduct business intelligence, research, and statistical analysis (in aggregated form).
• •Communicate with you regarding appointments, feedback, and customer support.
• •Process transactions and payments through authorized third-party gateways.
• •Identify you and analyze software usage patterns.
• •Comply with applicable law, including responding to lawful requests from authorities.

By verifying your contact number, you consent to receiving service-related and promotional communications. You may opt out of promotional communications at any time via support@goclinica.com or the unsubscribe mechanism.

• •Payments are processed through secure, encrypted third-party gateways. We do not store full card numbers.
• •We automatically collect technical data (IP address, browser type, OS) to analyze trends and improve service.
• •We use temporary, non-sensitive cookies to manage your session and improve Website functionality.
• •We employ international best practices and comprehensive security (managerial, technical, operational, physical).
• •We will only disclose your Personal Information without specific consent when required by law.

Manage your cookie preferences via Cookie settings in the footer, or read our full Cookie Policy.

As part of registration and profile creation, we collect various data from Practitioners. By providing information to us, you grant GoClinica the right to collect, process, and disclose it for the purposes stated in this Policy.

• •Identify and represent you on our platform.
• •Conduct research and statistical analysis in aggregated form.
• •Publish your information on the Website to facilitate End-User searches and appointment bookings.
• •Contact you regarding product feedback or new service offerings.
• •Analyze software usage and practice information to improve product design.

GoClinica automatically lists information for doctors and clinics added to a practice via our software. Practitioners are strongly encouraged to regularly review their profile information and notify us of discrepancies.

We collect Personal Information and SPDI during registration. You own your personally identifiable information. GoClinica exclusively owns non-personally identifiable information derived from your use of the Services.

• •We may use and share anonymized, aggregated data for research and business intelligence.
• •GoClinica shall not sell or disclose your identifiable SPDI to third parties for independent commercial use.
• •We may maintain records of communications for administrative, support, and research purposes.
• •In the event of a merger or sale of assets, your information may be transferred to the acquiring party.
• •We may share your data with third-party contractors necessary to deliver our Services under strict confidentiality.

GoClinica retains Personal Information and SPDI for as long as your account is active, or as reasonably necessary to fulfil collection purposes, subject to applicable law.

GoClinica may retain certain information for longer periods where required to comply with statutory record-keeping obligations applicable to healthcare records, to establish or defend legal claims, or as required under the IG Rules (minimum 180 days following a takedown).

You may request cancellation of your account or deletion of your data by emailing privacy@goclinica.com.

Subject to the DPDP Act, you may be entitled to:

• •Obtain a summary of the Personal Data being processed and the processing activities.
• •Correction, updating, and completion of your Personal Data.
• •Erasure of your Personal Data (unless retention is required by law).
• •Grievance redressal.
• •Nominate another individual to exercise these rights on your behalf in case of death or incapacity.

Contact privacy@goclinica.com to exercise these rights.

Your Personal Information is primarily stored and processed in accordance with the data protection laws of India. As GoClinica grows, it may operate in countries other than India. Where this is the case, GoClinica shall ensure your information is handled in accordance with applicable data protection laws.

GoClinica's Services are intended for use by individuals 18 years or older. No minor may independently create or maintain an account. A minor's profile may only be created as a dependent profile under a parent or lawful guardian.

GoClinica shall not knowingly undertake behavioural monitoring or targeted advertising directed at children.

GoClinica reserves the right to update this Privacy Policy at any time. Significant changes will be communicated via our Website or email. Continued use after notice constitutes acceptance of updated terms.

If you object to any changes, contact support@goclinica.com to deactivate your account.

Read also our Terms of Service, Cookie Policy, GoConsult Terms, and CMS EULA.